Hôtel Les Sources de Caudalie | Other in Martillac
Other
9.2
(208 Reviews) |
1 Bedroom
1 Bathroom
Available rates:
1 Bedroom Place in Martillac
While you're here, you can enjoy all the comforts of home and more, including a sauna and free WiFi, as well as a flat-screen TV and an MP3 dock. Other amenities include designer toiletries, premium bedding, laundry facilities, and pay movies.
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Amenities
Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3:30 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 3 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 50.0 per night. cribs (infant beds) are available for eur 20.0 per day.
Payment Policy
Fee for buffet breakfast: approximately eur 35 for adults and eur 15 for children pet fee: eur 25.00 per pet, per day service animals are exempt from fees crib (infant bed) fee: eur 20.0 per day rollaway bed fee: eur 50.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of eur 25.00 per pet, per day service animals are welcome, and are exempt from fees
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash
Reviews
Kathleen
Sep 13, 2025 06:01:08 PM
Review Score:
10
Summary: We spent a magical two days at Caudalie. We are planning to come back to stay longer! Everything was perfect!
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Reviews
Kathleen
Sep 13, 2025 06:01:08 PM
Review Score:
10
Summary: We spent a magical two days at Caudalie. We are planning to come back to stay longer! Everything was perfect!
Vladimir
Jul 23, 2025 05:06:38 PM
Review Score:
10
Summary: It should be on everyone’s bucket list
Luis
Jun 21, 2025 02:55:39 AM
Review Score:
10
Summary: Just magical
Michael
May 23, 2025 06:55:06 PM
Review Score:
10
Summary: Very warm welcome. Very helpful staff..beautiful room everything was 5 star..
Diana
Nov 5, 2024 07:41:18 AM
Review Score:
10
Summary: Perfect spa getaway for wine lovers in an idyllic setting with amazing staff and dining.
David
Oct 31, 2024 10:54:49 PM
Review Score:
10
Summary: Amazing experience - would highly recommend
Sep 17, 2024 11:49:18 PM
Review Score:
6
Summary: If you book the Chateau le Thil room, please understand that you're basically booking at a separate hotel. You need a car for the 3 min drive, or a bike during the day. We wished we would have just booked at the main hotel, because it felt like we got a completely separate experience than what we were hoping for. We also wished the distance between the two was made clearer on booking (or with an immediate follow up email) - it really felt like a separate property and should be marketed as such. The main hotel itself was beautiful, but we had some missteps with the staff. A few large groups were staying at the property and they seemed much more concerned with them than with our smaller group of 4. Service as the restaurant was spotty - twice we ordered white wines (both in French, and by pointing to them on the menu), and were delivered reds. At check-in it was not made clear where the spa was, and there's little signage in the hotel, so we were wandering around trying to find someone to direct us before our appointment (no one at the front desk). They directed us through a gate that was locked, it was a frustrating situation. The spa itself was beautiful, if limited in facilities (2 pools and a steam room), but the treatments were excellent. Rooms were comfortable and clean. Overall, it felt like a beautiful surface without the actual bones of good service. We didn't feel as cared for as we have at other luxury properties. It was frankly disappointing.
Isabela
Aug 2, 2024 03:18:29 AM
Review Score:
10
Summary: We had the most amazing ime during our stay at Les Sources de Caudalie. The staff was all very polite and friendly, breakfast buffet amazing and the hotel installations are just as stunning as pictures. Defnitely would come back.
Iryna
Jul 2, 2024 05:16:47 PM
Review Score:
10
Summary: Very impressive hotel and the area around. Love the eclectic touch - the history and contemporary art and interior design pieces! Food is excellent
carlos
Jun 9, 2024 04:57:04 PM
Review Score:
6
Summary: Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else.
Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities.
Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests.
The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid.
Avoid this hotel!