Hotel Serrano | Hotel in Madrid

| 8.6 (2818 Reviews) |  3 Bathrooms  6 Guests
Castellana Hotel | Hotel Serrano

Hotel in Castellana, Madrid

Located in the Salamanca district of Madrid, Hotel Serrano is 1312 feet from Rubén Darío Metro Station. The stylish rooms include a flat-screen TV and air conditioning or heating in rooms depending on weather conditions. Hotel Serrano is next to the city’s fashionable shops on Ortega y Gasset Street. It is a 15-minute walk to Plaza Cibeles and the Retiro Park. The hotel is well-connected with the center by bus. A buffet breakfast is served in the hotel’s breakfast room and room service is available for an additional charge. There is also a bar and staff at the 24-hour reception can recommend nearby restaurants.

Hotel Serrano is located in Madrid.

This 34 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, TV, Accessibility, and several others. This is a 4 star rated property and has over 2818 reviews with the average score of 8.6 . Coming to Madrid and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 34 Bedrooms Hotel if you want to learn more about this place in Madrid. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Serrano in Madrid is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Serrano”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
TV
Accessibility
Transportation/Shuttle
Security/Safety
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Coffee house on site
  • Breakfast in the room
  • Bar
Parking
  • Parking
General
  • Elevator
  • Air conditioning
  • Wifi in all areas
  • Heating
  • Smoke-free property
  • Safe
Guest Services
  • Tour desk
  • Ironing service
  • Fax/Photocopying
  • Shared lounge/TV area
  • 24-hour front desk
  • Dry cleaning
  • Concierge
  • Daily housekeeping
  • Laundry
  • Room service
  • Car rental
  • Baggage storage
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Security/Safety
  • Smoke alarms
  • Key card access
  • Fire extinguishers
  • CCTV in common areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Mobile app for room service

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.36
Location:
9.46
Staff:
9.25
Facilities:
8.37
Comfort:
8.86
Cleanliness:
8.85
Joanna
Jan 7, 2026 08:00:00 AM
Review Score:   10
Philippines
Reviewer Type: Solo Traveller
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Single Room
Room Type: Single
Room Size: 14 m2
1 Twin bed(s) Bed
Single Room

Food & Drink

Minibar

Bathroom

Shampoo, Shower cap, Bathtub or shower, Toilet, Towels, Toilet paper, Private bathroom, Bidet, Shower, Walk-in shower, Toothbrush, Free toiletries, Body soap, Hairdryer

General

Key card access, Air conditioning, Heating, Soundproof, Trash cans, Safe, Hardwood or parquet floors, Smoke Alarm

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV

Living Area

Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet

Accessibility

Raised toilet, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Hypoallergenic pillow, Non-feather pillow, Socket near the bed

View

Inner courtyard view

Layout

Window

Safety features

Air purifiers
Double or Twin Room
Room Type: Twin/Double
Room Size: 18 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Double or Twin Room

Food & Drink

Minibar

Bathroom

Shampoo, Shower cap, Bathtub or shower, Bathtub, Toilet, Towels, Toilet paper, Private bathroom, Bidet, Shower, Toothbrush, Free toiletries, Body soap, Hairdryer

General

Key card access, Air conditioning, Heating, Soundproof, Trash cans, Safe, Hardwood or parquet floors, Smoke Alarm

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV

Living Area

Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Raised toilet, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Hypoallergenic pillow, Non-feather pillow, Socket near the bed

Layout

Window

Safety features

Air purifiers
Double Room with Lounge
Room Type: Twin/Double
Room Size: 23 m2
1 Full bed(s) Bed
Double Room with Lounge

Food & Drink

Minibar

Bathroom

Shampoo, Shower cap, Bathtub or shower, Bathtub, Toilet, Towels, Toilet paper, Private bathroom, Bidet, Shower, Toothbrush, Free toiletries, Body soap, Hairdryer

General

Key card access, Air conditioning, Heating, Soundproof, Trash cans, Safe, Hardwood or parquet floors, Smoke Alarm

Media & Technology

Satellite channels, Telephone, TV, Flat-screen TV

Outdoors

Terrace, Balcony

Living Area

Sitting area, Sofa, Desk

View

Quiet street view, View, City view

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet

Accessibility

Raised toilet, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Hypoallergenic pillow, Socket near the bed

Layout

Window

Safety features

Air purifiers
Check Hotel Availability
Nightly rates from:
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